Privacy Policy

Effective Date: July 15, 2026

Calm Waters Plumbing ("Calm Waters Plumbing," "we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, who we share it with, and what choices you have. It applies to this website and to the information we collect when you contact us or receive service from us.

1. Information We Collect

Information you give us. When you fill out a form, call, text, or email us, or receive service, we may collect:

• Name, phone number, and email address

• Service address and property details

• Description of your plumbing issue, including photos or video you send us

• Appointment history and service records

• Notes from our conversations with you

• Billing information

Payment information. If you pay us electronically, payment is processed by a third-party payment processor. We do not collect or store your full card number or bank account number on our systems.

Information collected automatically. This site is hosted on Squarespace. When you visit, Squarespace and any analytics tools we use may automatically collect:

• IP address and approximate location

• Browser type, device type, and operating system

• Pages viewed, time on page, and referring website

• Cookie and similar identifiers

Information from other sources. We may receive your contact information and service request from third-party platforms where our business is listed — for example, Google, Angi, Nextdoor, or the Better Business Bureau — when you contact us through them.

We do not intentionally collect sensitive personal information, and we ask that you not send it to us.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and schedule service

• Prepare and deliver estimates

• Perform, document, and warranty plumbing work

• Order parts and equipment for your job

• Communicate with you about appointments, work in progress, and follow-up

• Invoice you and process payment

• Maintain business, tax, warranty, and permit records

• Understand how our site is used and improve it

• Comply with law and enforce our Terms and Conditions

We do not sell your personal information. We do not share your information with third parties for their own independent marketing purposes.

3. Text Messages

If you provide your phone number, we may text you about your service request, appointment, estimate, or work in progress. Message and data rates may apply. Message frequency varies.

Reply STOP to any message to opt out. Reply HELP for help, or contact us at 763-312-3454.

Mobile information you provide to us will not be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors in support services, such as customer service and message delivery. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Cookies and Tracking

This site uses cookies and similar technologies to keep the site functioning, remember your preferences, and understand site traffic. These are set by Squarespace and, where used, by analytics or advertising tools we have enabled.

You can control cookies through your browser settings. Blocking cookies may cause parts of the site to stop working correctly. Some browsers offer a "Do Not Track" signal; because there is no common industry standard for responding to it, we do not currently respond to those signals.

5. How We Share Information

We share personal information only as follows:

• Service providers. Companies that help us run the business — website hosting (Squarespace), scheduling and invoicing software, payment processing, email and phone service, and analytics — and that are permitted to use the information only to provide those services to us.

• Subcontractors and suppliers. Where necessary to complete your job, such as ordering equipment to your address or coordinating a licensed subcontractor.

• Permitting and inspection authorities. Where a permit or inspection requires it.

• Professional advisors. Our accountant, insurer, or attorney, as needed.

• Legal. When required by law, subpoena, or court order, or where we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud.

• Business transfer. If our business is sold or merged, customer records may transfer as part of that transaction.

6. Data Retention

We keep your information for as long as necessary to serve you, honor warranties, and meet our legal, tax, insurance, and recordkeeping obligations. Job records are generally retained for seven years. When information is no longer needed, we delete it or render it unreadable.

7. Security

We use reasonable administrative and technical safeguards to protect the information we hold, including access controls on our devices and accounts, and reliance on established vendors for hosting and payment processing. No system is completely secure, and we cannot guarantee absolute security of information transmitted to us over the internet.

8. Your Choices and Rights

You may:

• Ask what we have. Request a copy of the personal information we hold about you.

• Correct it. Ask us to fix information that is inaccurate.

• Delete it. Ask us to delete your information, subject to records we are required to keep for tax, warranty, permit, or legal reasons.

• Opt out of marketing. Reply STOP to texts, use the unsubscribe link in any marketing email, or contact us directly. We will still contact you about active work.

To make a request, contact us at [EMAIL] or 763-312-3454. We will respond within a reasonable time and may need to verify your identity before acting on a request. We will not discriminate against you for exercising these rights.

Residents of some states have additional statutory privacy rights. We extend the choices above to all of our customers regardless of where you live.

9. Children's Privacy

This site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us at [EMAIL] and we will delete it.

10. Third-Party Sites

This site may link to third-party sites, including review platforms and manufacturer pages. Those sites have their own privacy policies, and we are not responsible for their practices. Review their policies before providing information to them.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect when posted to this page, and the Effective Date above will be updated. If we make a material change to how we handle your information, we will make reasonable efforts to notify you.

12. Contact Us

Questions or requests about your privacy:

Calm Waters Plumbing 18647 Zebulon St NW, Elk River, MN 55330 763-312-3454 , calmwatersplumbing@outlook.com